Despite strong interest amongst IT leaders in M365 Copilot, uptake stays at an early stage. Most customers are still in pilot projects or have deployed the tool to a small subset of employees as they grapple with challenges around data governance, user adoption, and unsure value. The lower cost could ease a few of those concerns for small and mid-size businesses (SMBs).
The introduction of M365 Copilot Business expands the range of options for accessing Microsoft’s AI assistant. Alongside the 2 essential M365 Copilot subscriptions, businesses can subscribe to Teams Premium ($10 per user/month), which incorporates “intelligent recap” and other collaboration-focused AI features comparable to automated notetaking and live translation.
Then there’s Copilot Chat, available at no extra cost to Microsoft 365 customers. Essentially a lite version of M365 Copilot, it incorporates a chat interface (grounded in web data slightly than a customer’s own files), limited management controls, and pay as you go access to agents.