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I recently published an article about 2026 predictions in popular culture. In case you haven’t seen it, I hope you’ll test it out. I wrote the article due to a man-made intelligence (AI) experiment I did last yr where I asked ChatGPT for predictions in business and popular culture. So today, I would like to present you a fast debrief on how ChatGPT did with its 2025 business predictions … and share its business predictions for this yr.
In my personal opinion, I imagine ChatGPT did pretty poorly in its 2025 predictions. On their “in” list was distant / hybrid work, sustainability, and variety / inclusion. In case you’ve been reading the news, then you recognize many organizations are moving away from these topics. On the “out” list was money transactions and non-digital customer support. From my experience, organizations are searching for customers to pay with forged – or add on service fees. And the businesses I’ve contacted recently are all about AI customer support. Oh well, my takeaway is artificial intelligence doesn’t at all times get it right. We’re going to want to recollect this on the subject of using AI in our personal and skilled lives.
That being said, all of the AI organizations tell us that AI is continuously learning so it may improve. So, let’s give AI one other try. We asked the identical query, “What’s going to be ‘in’ and ‘out’ in business for 2026?” Like last yr, I’m not going to list their predictions about artificial intelligence. It’s just sounds too promotional to say, “AI says that AI will probably be ‘in’ for 2026”. Oh, and to supply some contrast, I asked each ChatGPT and Google Gemini.
What’s IN for business in 2026?
ChatGPT: preemptive cybersecurity, flexible work environments, real-time decision-making, digital upskilling, tailored customer experiences to construct brand loyalty, and sustainability as a part of a core business strategy.
Google Gemini: networking inside smaller more trusting groups (i.e., “tribes”), selling human access as a luxury, chaotic / messy marketing (think “weird” vibes), managers as coaches, and radical candor.
What’s OUT for business in 2026?
ChatGPT: outdated web sites, transactional experiences, command and control leadership, single-channel sales approaches, generic marketing, and treating hybrid work as a short lived perk.
Google Gemini: leaders who avoid politics, greenwashing, fast shipping, hustle culture, obsessing over web views and reach, and “spray and pray” promoting.
I have to say there are some interesting themes in these predictions. It looks like most of the predictions are related to effectiveness and efficiency. No surprise there. Organizations are at all times searching for ways to be more practical and efficient. What will probably be interesting is to see in the event that they do a number of the actions suggested like digital upskilling and sustainability. And to what extent?
There’s also a core theme around delivering good experiences, whether that’s a part of the client experience or the worker experience. I believed the predictions around leadership, management, and radical candor were fascinating. Especially in our current political and social climate. Again, developing leaders and managers isn’t a brand new conversation. What will probably be interesting is 1) do organizations start specializing in developing their workforce? And a couple of) to what extent?
Just like the popular culture AI experiment, I believe this can be a (fun) and academic approach to learn methods to use AI and measure its effectiveness. Artificial intelligence isn’t going away, the truth is, quite the other. So, learning more about it and developing some opinions about the very best approach to use it are critical.
Image captured by Sharlyn Lauby while exploring the streets of San Francisco, CA
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