Most enterprises today are deploying agents which can be narrowly scoped quite than fully autonomous, he said. The near-term pattern is supervised autonomy, where agents execute portions of workflows while humans remain involved in approvals, oversight, and exception handling. Thus, agents are entering what he known as “clearly defined workflows,” corresponding to research, onboarding support, and workflow orchestration.
Over the subsequent several years, AI will move from standalone copilots to more connected agentic systems embedded directly into enterprise workflows, he noted. They’ll increasingly coordinate work across customers, suppliers, partners, employees, and enterprise apps. Agents will likely change into ever more outstanding in workflows around sales operations, onboarding, compliance, procurement, customer research, risk management, supplier evaluation, and monitoring.