For 62 years, Cocogen has been a household name, providing steadfast support to hundreds of thousands of Filipinos and serving as a trusted partner in navigating life’s uncertainties.
In 2025, the corporate commemorates not only an anniversary, but a legacy built on an unwavering commitment to exceptional service and a proven track record of achievements that firmly cement its position as a pillar of the insurance industry.
Customer experience
Cocogen’s dedication to outstanding customer support is greater than only a slogan; it lies at the center of the corporate’s operations. To constantly strengthen relationships with customers, Cocogen has implemented various programs geared toward enhancing the shopper journey and experience. Notably, the combination of the Consumer Assistance Management System on the web site ensures that each one complaints and feedback are addressed promptly and appropriately.
The corporate has launched diverse marketing campaigns to achieve a broader audience and enhance its social media presence through collaborations with content creators. Cocogen has also partnered with well-known brands similar to Klook, offering discounts through promo codes and organizing exclusive travel promotions in South Korea.
Innovation
Cocogen consistently pursues digital enhancements and adopts latest technologies to fulfill the evolving needs of its customers. Major improvements have been made to streamline the net application processes for Auto Excel Plus and International Travel Excel Plus. Similarly, the payment process for online sales has also been refined.
Latest partnerships have been established, particularly with Moneymax, leading to increased online sales production for Travel Excel Plus. Moreover, Cocogen successfully collaborated with Globe to offer cyber insurance coverage for its premium subscribers.
This commitment to progress ensures that Cocogen stays relevant and aware of the demands of the fashionable world.
Community engagement
Beyond providing financial security, Cocogen is deeply dedicated to the communities it serves. It actively supports ARISE Philippines as a member, participating in disaster management and resilience initiatives.
For the second consecutive yr, Cocogen sponsored the Open Heart Foundation to rejoice National Children’s Month, with volunteer employees actively facilitating activities for the organization’s beneficiaries.
Cocogen firmly believes in giving back and contributing to the well-being of the communities wherein it operates.
Industry recognition
Cocogen’s commitment to excellence has earned it quite a few awards and accolades over time. In 2024, the Insurance Asia Awards named Cocogen the Domestic General Insurance Company of the 12 months for the Philippines. Moreover, the HackGuard Personal Cyber Insurance was recognized because the Latest Insurance Product of the 12 months by the identical organization.
“Our insights from the past yr—whether regarding collaboration methods, operational processes or approaches to overcoming challenges—have provided us with not only a solid foundation for improvement but additionally the momentum to propel us to greater heights,” expressed president and CEO David Padin through the company anniversary celebration held at The Westin Manila, Pasig City, on February 6.
Over the past six a long time, Cocogen has navigated economic shifts, technological advancements, and evolving societal needs, all while remaining true to its core values: Committed, Compassionate and Real.
Looking forward to many more years of strength, security, and shared success, Cocogen is devoted to upholding its legacy of excellence and maintaining its unwavering commitment to providing exceptional services, which have defined the corporate for 62 years.
Visit www.cocogen.com for more details.
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