Zoom is venturing deeper into the world of artificial intelligence with the launch of AI Companion and the revamp of Zoom IQ for Sales into Revenue Accelerator. These AI-powered tools aim to enhance the Zoom user experience, from more efficient meetings with AI-generated summaries and smart chat responses to boosting sales teams’ productivity with features like Virtual Coach and Deal Risk Signals. Discover how Zoom is leveraging AI to stay ahead in the video communication and collaboration space.
Zoom, the renowned video communications company, is once again making waves in the tech industry, this time by diving headfirst into the realm of artificial intelligence (AI). With the recent launch of AI Companion and the transformation of its Zoom IQ for Sales into the innovative Revenue Accelerator, Zoom is demonstrating its commitment to delivering cutting-edge solutions to its users.
Zoom AI Companion: Enhancing the Meeting Experience
One of the standout introductions is the Zoom AI Companion, formerly known as Zoom IQ. Unlike some competitors that charge a premium for AI-powered features, Zoom is taking a different approach by offering this service at no additional cost to its paid users. This move reflects Zoom’s belief that AI should be accessible to all users, without hefty price tags attached. In contrast, Google charges $30 per user per month for similar AI features, while Microsoft’s Co-Pilot comes with a hefty price tag of $43 per user per month.
So, what can users expect from Zoom’s AI Companion? For starters, this AI assistant is seamlessly integrated into Zoom’s entire platform, covering Meetings, Team Chat, Phone, Email, and Whiteboard. Zoom has plans to add more features in the future, but here are some of the standout capabilities it currently offers:
- Meeting Highlights: Users of Zoom Meetings can now watch highlights and smart chapters of recorded meetings, making it easier to catch up on important discussions.
- In-Meeting AI Assistance: During a meeting, attendees can discreetly submit questions via the AI Companion side panel, enabling them to receive AI-generated answers without disrupting the flow of the meeting.
- Automated Meeting Summaries: Once a meeting concludes, hosts can receive an automated meeting summary that can be easily shared with participants.
Additionally, Zoom has ambitious plans for the AI Companion, including real-time feedback on attendees’ presence in meetings and coaching on conversational and presentation skills, set to be available by the spring of 2024.
AI Companion Extends Beyond Meetings
Zoom AI Companion extends its capabilities to other aspects of the platform, such as Team Chat. It simplifies the creation of messages by generating contextually relevant content, allowing users to adjust the tone and length as needed. Soon, users will also have access to AI-generated summaries of lengthy chat threads and an auto-complete feature for chat sentences.
Looking ahead to the coming year, Zoom intends to enhance Whiteboard users’ experience with AI Companion, helping them generate and categorize ideas. By the spring of 2024, users will be able to transform their whiteboard content into images and populate whiteboard templates with ease.
Zoom Revenue Accelerator: Empowering Sales Teams
On the sales front, Zoom is rebranding its Zoom IQ for Sales into the powerful Zoom Revenue Accelerator. This transformation is driven by the company’s commitment to improving the product based on user feedback. While Zoom IQ for Sales experienced rapid growth, Zoom acknowledges that there were areas that needed refinement to truly harness the product’s potential.
The revamped Zoom Revenue Accelerator leverages a mature AI stack and introduces several AI-based features tailored to sales teams:
- Meeting and Chapter Summaries: The solution provides concise summaries of meetings and meeting chapters, streamlining post-meeting follow-ups.
- Sentiment Analysis: Zoom’s AI can now gauge the sentiment of participants during meetings, providing valuable insights into engagement levels.
- Talk/Listen Ratio: By analyzing conversational dynamics, Zoom helps users maintain a balanced dialogue during meetings.
- Next Steps and Good Questions: AI suggests actionable next steps and insightful questions for more effective sales interactions.
Moreover, Zoom plans to expand the offering with the introduction of key features:
- Virtual Coach: This tool will assist in onboarding and training sales teams through simulated conversations about new products and methodologies. It includes objective performance assessments to enhance messaging consistency.
- Deal Risk Signals: Sales teams can receive alerts if deals do not progress in the pipeline as expected, enabling proactive measures.
- Discover Monthly: Uncovering trends is crucial for sales teams, and Discover Monthly does just that by summarizing trends on a monthly basis. This feature equips revenue teams with valuable insights to boost sales effectiveness.
Zoom’s approach to product development is customer-centric, with a willingness to listen and adapt based on user input. These latest updates reflect Zoom’s determination to stand out in a competitive landscape and provide innovative solutions that meet the evolving needs of its users. As the AI journey continues, Zoom remains a frontrunner in video communication and collaboration.
Source: t.ly/oNtBR
