Parts Town Unlimited is ramping up its delivery service in its ongoing drive to innovate.
To assist its customers cut their downtime from broken kitchen and HVAC equipment, the food-service and HVAC parts distributor has expanded its same-day parts delivery service to a 50-mile radius — often inside two hours — from over 130 locations across the US.
Parts Town is providing the expanded service through a strategic partnership with Roadie, a UPS company specializing in logistics management. Roadie operates as a crowdsourced delivery platform providing last-mile deliveries.
Parts Town is using Roadie to let customers order original equipment manufacturer (OEM) parts from over 130 Parts In Town stocking and repair locations throughout the U.S. Parts In Town is an internet marketplace on PartsTown.com where customers can buy parts and services from the Parts Town service center nearest their facility.
The expanded same-day delivery service includes products ordered from Parts Town’s largest distribution center in its home base of Addison, Illinois, providing deliveries as fast as two hours to your complete city of Chicago, based on Roadie and Parts Town.
Increasing first-time fix rates
Parts Town says it developed the expedited deliveries with Roadie to support to assist service technicians increase their variety of “first-time fix rates” and reduce the quantity of kit downtime for purchasers.
Emanuela Delgado, group vice chairman of the revolution, growth and innovation, Parts Town
“The expansion of our same-day delivery radius is a step change within the ultra-fast accessibility of OEM parts locally,” says Emanuela Delgado, who has the twin title of Group Vice President of The Revolution and GVP of Growth and Innovation, Parts Town Unlimited. “This partnership is the most recent example of our commitment to not only ensuring real OEM parts reach our customers quickly and seamlessly but in addition to providing tools for service technicians and our end-user customers to extend first-time fix rates and reduce equipment downtime.”
Over the past several years, Parts Town has worked to construct a fame for innovation through such technology and services as its AI-powered PartPredictor tool for helping customers proactively manage equipment repairs with substitute parts; a mobile app for putting and tracking orders and accessing manuals; and a robotics-driven automated distribution system.
Parts Town reported $2.3 billion in revenue last 12 months, up from $1.8 billion in 2022.
“We’re a distribution company, but we’re really more of a digital technology company that has distribution,” Delgado has said.
Paul Demery is a Digital Commerce 360 contributing editor covering B2B digital commerce technology and strategy. [email protected].
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