In the warmth of summer, HVAC contractors need all the assistance they will get to maintain cool air flowing in businesses and houses.
HVAC equipment distributor Parts Town launched this week a visible search feature on its mobile app designed to quicken how contractors discover and buy the precise parts required for a selected unit of HVAC equipment.
Our mission at Parts Town is to equip our customers with the tools they should work efficiently and effectively.
Jeff Audette, senior vice chairman, HVAC
Parts Town
Jeff Audette, senior vice chairman, HVAC, Parts Town
Relatively than looking up an HVAC unit’s details and calling them in to a parts center, contractors can now use the brand new HVAC Data Plate Scanner within the Parts Town app to scan the manufacturer’s data plate attached to the HVAC unit they’re servicing.
The scanner identifies criteria reminiscent of the unit’s model and serial numbers, circuit ampacity, and circuit break size. The app’s scanner supports the scanning process through the use of optical character recognition (OCR) technology.
The app then directs users to a product landing page on PartsTown.com that displays information on the OEM (original equipment manufacturer) parts and repair manuals available for the identified unit. Contractors have the choice to position an internet order through the app or contact a Parts Town rep.
“Technicians are the backbone of our industry,” says Jeff Audette, senior vice chairman of HVAC at Parts Town. “Our mission at Parts Town is to equip our customers with the tools they should work efficiently and effectively.”
Parts Town remains to be beta-testing the information plate scanner to assemble customer feedback for making ongoing improvements, Parts Town says. The scanner’s initial launch supports products from the Trane and YORK brands, but Parts Town, which distributes HVAC parts from dozens of firms, says it can expand it to incorporate “a wider range of manufacturers within the near future.”
Paul Hancox, senior vice chairman, ecommerce, Parts Town
Parts Town Unlimited also distributes parts for food-service equipment parts and residential appliances. The privately held company reported a 25% increase in 2023 revenue to $2.3 billion, crediting continued growth in B2B ecommerce from latest features. It has said ecommerce accounts for about 70% of its total sales.
Paul Hancox, Parts Town’s senior vice chairman of ecommerce, will speak on B2B ecommerce growth strategies on the EnvisionB2B Forum in Chicago on Sept. 12.
Paul Demery is a Digital Commerce 360 contributing editor covering B2B digital commerce technology and strategy. [email protected].
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