Macy’s Inc. will install a brand new chief information officer (CIO) in August, promoting internally as its current CIO departs. Keith Credendino, currently senior vice chairman of technology product development, customer experience at Macy’s, will take over the role.
Credendino’s appointment comes during a transitional yr for the retailer as its CEO, Tony Spring, works on a turnaround plan. That plan has already faced challenges from investors. Most recently Macy’s faced a proxy fight that led to latest board members being appointed.
Macy’s ranks No. 16 in Digital Commerce 360’s Top 1000 Database. The Top 1000 ranks North America’s leading retailers by online sales. Macy’s can be the second-largest Apparel & Accessories retailer within the database.
Keith Credendino’s latest role as Macy’s CIO
Incoming Macy’s CIO Keith Credendino | Image credit: Macy’s
Credendino will replace Laura Miller as CIO at Macy’s in its Corporate Strategy Group, effective Aug. 4. He’ll report on to Adrian V. Mitchell, the chief operating officer and chief financial officer at Macy’s.
“As our latest CIO, Keith will proceed to simplify and modernize our technology stack as a part of our company’s growth strategy, ‘A Daring Recent Chapter,’” Mitchell said. “There continues to be much work to be done and Tony Spring, our chairman and chief executive officer, our Board of Directors, and I are confident that with Keith’s authentic, collaborative, and results-oriented leadership style, he’ll help lead Macy’s, Inc. into the long run as a fair more agile company, conscious of today’s discerning consumer.”
In leading the group as CIO, Macy’s noted that Credendino will likely be focused on the continued transformation to a data-driven organization focused on modernizing systems, delivering efficiencies and improving the general omnichannel customer experience.
Laura Miller’s retirement
As Miller retires from the CIO post, Macy’s called her “instrumental in modernizing technology systems, operations, and the corporate’s omnichannel digital offerings to boost customer and colleague experiences.”
“Your complete Macy’s, Inc. family wishes Laura well on her retirement and thanks her for the numerous accomplishments over her transformative tenure,” said Mitchell.
Miller has been at Macy’s since 2021. Prior to that, she served as CIO at InterContinental Hotels Group after holding leadership positions at First Data Corporation and TD Ameritrade.
Credendino’s background
Credendina arrived at Macy’s in 2022. Amongst his accomplishments to date, Macy’s lists customer experience improvements at Macy’s and Bloomingdale’s, in addition to supporting the launch of the Macy’s online marketplace. As well as, he’s credited with improving the macys.com and bloomingdales.com web sites and the macys.com wedding registry.
His previous roles have included positions on the restaurant company Encourage Brands, The Home Depot, InterContinental Hotels Group and Cox Enterprises.
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