eBay is giving shoppers more flexibility to cancel their purchases. To any extent further, they’ll cancel an order so long as the vendor has not marked it as shipped. The corporate describes this as a simplification that ought to profit each shoppers and sellers.
The brand new policy will take effect on August 28. eBay has informed its sales partners in countries including the UK, Germany, and France. With a press of the ‘Cancel order’ button, shoppers can retract their purchase, and the vendor might be notified. The vendor then has three days to just accept or decline the request. “On paid orders, eBay will mechanically decline the request after three days, but we encourage sellers to reply quickly”, the corporate writes.
Customer loyalty
eBay also encourages sellers to be accommodating towards cancellation requests and provides several reasons for this: “When feasible, it’s really helpful to just accept the request, especially if it is distributed inside minutes or a number of hours of when an order is placed. Doing so has shown to discourage return requests or ‘item not received’ cases and encourages the customer to return to eBay for his or her next purchase.”
‘When feasible, it’s really helpful to just accept the request.’
After acceptance, eBay guarantees to mechanically issue a full refund to the customer and fee credits to sellers as per their fee credits policy.
Test results
Previously, eBay buyers only had one hour to cancel an order after placing it. The corporate, which keeps introducing enhancements for industrial sellers in addition to private sellers, justifies the policy change with results from conducted tests. These tests indicate that the variety of cancellation requests only minimally increases with the brand new policy, from 0.9 to 1.1 requests per 100 transactions. Based on eBay, that is offset by a 25 percent increase in customer satisfaction.
The variety of cancellation requests would hardly increase.
eBay, one in every of the biggest online marketplaces in Europe, guarantees protection to sellers who decline a cancellation request: “eBay will protect you by removing negative or neutral feedback on these orders.”
