Graybar names a head of customer experience

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Andy Ciccone

Graybar Electric Co. Inc. has named company veteran Andy Ciccone to the brand new position of vp of customer experience, effective Nov. 1.

Ciccone joined Graybar 32 years ago and has worked in sales, branch management, district management and company leadership roles, St. Louis-based Graybar noted in announcing his appointment to the brand new customer experience position.

“We congratulate Andy on his promotion,” said Dennis E. DeSousa, senior vp and general manager. “Andy’s extensive experience inside Graybar and the industry gives him a deep understanding of the priorities that matter most to our customers. As our industry evolves, I’m confident that he’ll construct on our longstanding culture of worker ownership and repair excellence to reimagine the client experience for the long run.”

The worker-owned company electric, communications and data networking products distributor sells online at Graybar.com and Amazon and operates a network of greater than 345 North American distribution centers.

Graybar primarily serves the development industry market, which accounts for 58.4% of its sales, followed by the industrial, institutional and government market at 23.2%, and the commercial and utility market at 18.3%, in response to figures on its website.

In other recent appointments, Graybar named Mike Carroll as vp, construction sales, and Michael Tierney as vp, industrial, utility and broadband sales. Carroll most recently was director of business development. Tierney most recently served as vp of strategic accounts.

Paul Demery is a Digital Commerce 360 contributing editor covering B2B digital commerce technology and strategy. [email protected].

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Paul Demery is a Digital Commerce 360 contributing editor covering B2B digital commerce technology and strategy. [email protected].

Join

Join for a complimentary subscription to Digital Commerce 360 B2B News, published 4x/week. It covers technology and business trends within the growing B2B ecommerce industry. Contact Mark Brohan, senior vp of B2B and Market Research, at [email protected]. Follow him on Twitter @markbrohan. Follow us on LinkedInTwitterFacebook and YouTube

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