“From there, you’ll be able to activate your chosen agent and start a conversation,” the Slack team said in a blog post.
Agents are tailored to quite a lot of use cases; deal assistance, IT help, onboarding, and marketing strategy are some examples Slack detailed. In addition to pre-built agents, customers will have the option to host their very own customized agents within the Agentforce hub.
Slack also announced the final availability of Slack “actions” that will be added to agent workflows created within the Agentforce Agent Builder tool. This implies agents will be prepped to perform tasks similar to creating and updating Slack canvas documents, generating Slack lists, and sending direct messages to colleagues.
