‘);
});
Actor Lisa Ray had posted on her X (formerly Twitter) account on Wednesday, calling out Air India for denying the medical waiver for her ailing father. The next day, the airline responded, stating that the actor’s claims were “unfounded.” The statement also highlighted that Lisa had not opted for among the alternative solutions that were offered to her after the cancellation.
Air India responds to Lisa Ray’s criticism, says actor’s claims are ‘unfounded’
In a press release, an Air India spokesperson said, “While fully empathizing with the passenger, we would really like to present the next clarifications:”
- The claim that Air India didn’t display empathy for her unwell father is unfounded, because the passenger herself mentioned that she is booked to fly Air India with two other co-passengers, that doesn’t include her father, whose medical documents she has submitted.
- The passenger had purchased the ticket from a travel agent and had first reached out to the travel agent, and never to Air India.
- After the passenger raised the problem to Air India, the Air India team reached out to her and, as an exception, offered solutions including a free date change or a one-year period to utilise the tickets for future travel. She declined the offer and requested for a full refund of her ticket, as an alternative.
The statement concluded, “We urge the media to restrain itself from maligning the status of the airline without corroborating facts. Air India flies thousands and thousands of passengers and such misleading news reports belie the airline’s resolve to customer centricity and empathy.”
In her X post, Lisa had written, “Here we go again @airindia My father is 92, unwell and I even have to cancel travel on account of his ailing condition. Submitted doctors letter and the waiver was denied? How is that possible? Where is the empathy from an airline that’s claiming to care about passengers???” She later received a response from Air India’s official X account, after which she shared a screenshot of the medical emergency.
Also Read : Anupam Kher calls out Air India after his ex-student finds cockroach in meal served to young child: “She should have really passed through an enormous trauma”
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