PLDT INC. has announced its first use of agentic artificial intelligence (AI) to boost enterprise risk management across its operations.
In a media release on Sunday, the Pangilinan-led telecommunications company said it has deployed the Enterprise Risk Intelligence Companion Agent (ERICA), an autonomous system built on its platform.
“For the PLDT Group, the actual value of ERICA goes beyond the technology itself… It reflects how we’re embedding innovation into core enterprise functions in a way that’s deliberate, disciplined, and aligned with how the business actually works,” said PLDT and Smart Communications, Inc. First Vice-President and Group Head of Information Technology and Transformation Office Gilbert O. Gaw.
ERICA was developed by the PLDT Group’s Enterprise Risk Management team in partnership with PLDT and Smart’s Information Technology team and UiPath, an enterprise automation software provider.
PLDT said ERICA is designed to strengthen enterprise risk management across the organization by enhancing risk assessment, identification, and management.
“ERICA was introduced to make risk assessments more seamless and consistent across the organization. By reducing the hassle required at each stage, the answer allows teams to concentrate on insights and decision-making, reasonably than administrative efforts,” the corporate said.
The technology is anticipated to make risk assessment faster and translate complex operational information into comprehensible insights that may be validated, allowing the corporate to reply efficiently.
ERICA is built to adapt to the needs of various business units, PLDT added, noting that it supports teams in understanding the impact of operational changes and in pinpointing critical risk areas that have to be managed.
“Human oversight stays central to ERICA’s design. All outputs are reviewed and validated by risk professionals, with full traceability maintained through existing governance systems. This ensures transparency and accountability while supporting the Group’s broader commitment to the responsible use of AI,” the corporate said.
PLDT can also be planning to expand agentic AI adoption with UiPath and should extend ERICA’s use across its business units to strengthen enterprise-wide resilience.
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