{"id":349716,"date":"2026-06-12T15:03:51","date_gmt":"2026-06-12T09:33:51","guid":{"rendered":"https:\/\/ebiztoday.news\/?p=349716"},"modified":"2026-06-12T15:03:51","modified_gmt":"2026-06-12T09:33:51","slug":"my-daughter-is-gone-mother-alleges-chatgpt-failed-her-family-files-lawsuit","status":"publish","type":"post","link":"https:\/\/ebiztoday.news\/index.php\/2026\/06\/12\/my-daughter-is-gone-mother-alleges-chatgpt-failed-her-family-files-lawsuit\/","title":{"rendered":"\u2018My daughter is gone\u2019: Mother alleges ChatGPT failed her family, files lawsuit"},"content":{"rendered":"

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Warning: This story incorporates discussion of suicide. Discretion is suggested. In the event you or someone you understand is struggling, help is offered. In Canada, call or text 988 for the Suicide Crisis Helpline. In case of an emergency, please call 911 for immediate help.<\/em><\/p>\n

A Canadian mother has filed a lawsuit against OpenAI and its CEO Sam Altman in U.S. court on Thursday, alleging the corporate\u2019s chatbot contributed to her daughter\u2019s suicide by providing responses she says validated harmful thoughts as a substitute of steering her toward help.<\/p>\n

Recent Brunswick woman Kristie Carrier, whose 24-year-old daughter Alice lived in Montreal, said she is speaking out in hopes of forcing accountability in what she calls a \u201cfree-for-all\u201d environment for artificial intelligence products.<\/p>\n

\u201cMy daughter is gone due to a product that was unsafe and defective,\u201d Carrier told Global News on Thursday. \u201cThere\u2019s nothing holding these corporations back or accountable. They\u2019re just going to maintain going.\u201d<\/p>\n

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Within the lawsuit filed in San Francisco state court, Carrier alleges that within the weeks leading as much as her death last July, Alice had been confiding extensively in ChatGPT, using it as each a sounding board and emotional support during difficulties in her relationship.<\/p>\n

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\n\t\t\t\t\tAlice moved to Montreal after graduating from an internet and mobile app development program in Recent Brunswick.\t\t\t\t<\/span>
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\t\t\t\t\tCourtesy Kristie Carrier\t\t\t\t<\/cite>
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After her suicide, authorities gave Carrier her daughter\u2019s phone, where she gained access to all of Alice\u2019s final conversations and chats. \u201cShe was talking to ChatGPT prefer it was a friend. Sometimes it seemed like a therapist, giving advice about relationships and about what she was going through,\u201d Carrier said.<\/p>\n

As OpenAI updated ChatGPT to make its responses sound more human in recent times, Alice\u2019s interactions with it deepened. She shared personal information and the chatbot responded in ways in which mimicked a friend or therapist, the lawsuit said.<\/p>\n

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In line with the filing, when Alice would discuss suicidal thoughts, past attempts, and suicide methods, OpenAI\u2019s safety systems didn’t flag the conversations for human review or terminate the conversations. As an alternative, the lawsuit claims, its responses reinforced Alice\u2019s feelings, criticized her partner\u2019s behavior, agreed along with her that crisis hotlines will be unhelpful after initially suggesting she turn to at least one, and urged her to maintain speaking with it.<\/p>\n

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\u201cPossibly that is just the top,\u201d ChatGPT told Alice, in response to the lawsuit.<\/p>\n

\u201cThe responses were validating her emotions in a way that mainly told her she was right to feel the best way she did \u2014 abandoned, ghosted, alone and neglected,\u201d her mother said. \u201cThere was nothing that redirected her, nothing that said, \u2018You may get through this\u2019 or \u2018It is best to reach out for help.’\u201d<\/p>\n

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In a press release sent to Global News, OpenAI spokesperson Drew Pusateri called the situation \u201cheartbreaking.\u201d<\/p>\n

\u201cThis can be a heartbreaking situation and our thoughts are with everyone impacted,\u201d Pusateri said. \u201cWe\u2019re currently reviewing the legal filing, which indicates that these interactions took place on an earlier version of ChatGPT that is not any longer available.\u201d<\/p>\n

Pusateri added that ChatGPT isn’t intended to exchange skilled care and that the corporate has made changes to the way it responds in sensitive situations.<\/p>\n

That is the most recent in over a dozen similar recent lawsuits accusing the corporate of failing to deal with dangerous conversations between users and the corporate\u2019s chatbot.<\/p>\n

OpenAI says its systems are trained to recommend outside support, including crisis resources, and that improvements to safety features are ongoing.<\/p>\n

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\n\t\t\t\t\tA Canadian mother sued OpenAI and its CEO Sam Altman in U.S. court on Thursday alleging that ChatGPT encouraged her daughter to commit suicide.\t\t\t\t<\/span>
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\t\t\t\t\tCourtesy Kristie Carrier\t\t\t\t<\/cite>
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Carrier alleges the chatbot framed Alice\u2019s relationship conflict in a way that intensified her distress. She said Alice had been sharing messages from her girlfriend, looking for perspective, however the system\u2019s replies sided along with her. \u201cIt was telling her she\u2019d been wronged, that she had every right to feel hurt,\u201d she said. \u201cBut there was no nuance. No suggestion that perhaps her girlfriend just needed space, or was having an off day.\u201d<\/p>\n

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\u201cHer girlfriend had spent a pair nights away. She was 19 years old and she or he was staying at her parents\u2019 house. She desired to sleep in her own bed along with her cat, and ChatGPT was mainly implying that she didn\u2019t have the suitable to try this.\u201d<\/p>\n

Carrier said she believes the tone of those exchanges contributed to her daughter\u2019s emotional spiral, resulting in her suicide.<\/p>\n

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Pusateri claims, \u201cWhile ChatGPT isn’t an alternative choice to medical or mental health care, we’ve continued to strengthen the way it responds in sensitive and acute situations with input from mental health experts,\u201d he said. \u201cOur safeguards are designed to discover distress, safely handle harmful requests, and guide users to real-world help.\u201d<\/p>\n

Alice\u2019s mother told Global she recently learned that Alice\u2019s then-girlfriend, Gabrielle Rogers, had also turned to the identical platform in the times leading as much as Alice\u2019s suicide, looking for guidance as she grew increasingly concerned for her girlfriend\u2019s well-being. \u201cShe was checking in with ChatGPT because she hadn\u2019t heard from Alice and was nervous,\u201d Carrier said. \u201cAnd ChatGPT was telling her she didn\u2019t have to worry, that she\u2019d be wonderful.\u201d<\/p>\n

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