AI call center startup Level AI raises $39.4M to spice up innovation

Artificial intelligence-powered call center services startup Level AI today announced that it has raised $39.4 million in recent funding to scale its product offering and increase its headcount.

Founded in 2019, Level AI focuses on enhancing customer experiences in touch centers through AI that integrates human and machine intelligence to offer real-time insights. The corporate’s mission is to assist businesses construct higher customer relationships and drive efficiency, productivity, scale and excellence in sales and customer support.

Level AI’s service uses natural language processing and speech AI to investigate customer interactions across various channels, including voice calls, emails and chats. The evaluation allows businesses to realize insights into customer sentiment, trends and agent performance.

The platform automates the standard assurance process to permit organizations to watch every customer interaction with high accuracy, the corporate claims. With the QA process, organizations can evaluate agent performance and supply actionable feedback to boost service quality. Real-time analytics provided by Level AI offer omnichannel analytics that may help organizations track key performance metrics and generate custom reports.

The generative AI features of the platform can assist agents with real-time suggestions and automate repetitive tasks. Notable abilities include generating responses to customer inquiries and providing coaching plans based on performance data.

Level AI has seen solid growth and counts amongst its customers Quinstreet Inc., Bakkt Holdings Inc., Globalface Direct Ltd., Carta Inc., Affirm Holdings Inc. and Penske Corp.

The Series C round was led by Adams Street Partners, with Cross Creek Advisors, Brightloop Capital Inc. and existing investors Battery Ventures LP and Eniac Ventures LP also participating within the round. The brand new funding will likely be used to fuel Level AI’s strategic growth and innovation initiatives in critical areas, including advancing product development, engineering enhancements and research and development efforts.

“Level AI’s progressive approach and impressive growth trajectory were key aspects in our decision to guide this funding round,” said Robin Murray, partner at Adams Street Partners. “We imagine in the corporate’s vision and are confident in its ability to proceed to rework the client experience landscape.”

Including the brand new round, Level AI has raised $73.1 million in enterprise capital thus far.

Image: Level AI