Apple’s chip design transforms Mac reliability
The success of Apple Silicon hardware is attributed to its simpler design, which integrates multiple components right into a single chip, reducing the variety of potential failure points. Moreover, Apple Silicon Macs run cooler, resulting in less wear and tear on components corresponding to batteries and USB-C ports, the report says. Across the broader laptop market, most studies show hardware faults affect one in five non-Apple machines over their first three years in use.
This builds on Apple’s enduring record for making good hardware as independent reliability surveys consistently rank the corporate as essentially the most reliable laptop brand. To some extent, the info reflects the anecdotal experience most Mac users have — their computers appear to last for much longer than other systems do, which helps them retain value on the second-user market.
Apple already had a superb story to inform when it comes to tech support before it introduced Apple Silicon machines. Greater than a decade ago, Fletcher Previn, then vp of Workplace-as-a-Service at IBM, told the Jamf Nation User Conference that just 5% of IBM’s Mac-using employees needed to call the assistance desk; in contrast, an astonishing 40% of PC-using staff needed to achieve this. That difference is important since it translates into serious differences in cost; each tech support call made by those working in your ailing PC fleet has a price.
That TCO difference prompted Previn to say, “I can confidently say every Mac that we buy is making and saving IBM money.” Years later, as CIO at Cisco, he said the corporate’s tens of hundreds of Mac users experienced five times fewer cyberthreats and nine times fewer virus issues than PCs, and that Cisco needed 33% fewer engineers to administer the Macs.